Using PriorTax

Why choose PriorTax? Its fast and hassle-free. PriorTax simplifies the task of filling out your income tax return by guiding you through a simple set of questions. Our sta...
How do I request a refund? Our customer service team is dedicated to your satisfaction. If you believe the return has not been prepared to your l...
Is this site safe and secure? Yes, PriorTax is absolutely safe. Keeping your personal data secure is our highest priority. The entire site is secured with GlobalSign’s Secure...
What are people saying about PriorTax? Here’s what some of our customers are saying about the service they received with PriorTax. “OMG, PriorTax was the easiest program I have EVER used...
How do I use your website? Using PriorTax is easy. Start by creating an account using your unique username and password. Then just answer a series of straightforward and precise...
Do I need to create a username and password? What if I forget my username or password? Yes, in order to complete your return, you need to create an account, which involves creating a username and password. If you don’t wish to complete y...
Do I have to finish my return in one session? No, you do not. You can proceed through our application as quickly or slowly as you please. If you need to stop or take a break you can exit and reent...
How long will it take to complete my return? The amount of time it takes to complete your return is dependent on the complexity of your tax situation and how quickly you proceed through the inter...
What if I need help? Our highly trained tax professionals are here to help you every step of the way via phone, chat, or email. Whether you need general tax advice or enc...
What if I make a mistake? What if you do? If you make a mistake in the process of entering your information, simply erase the entry and type the correct one in the appropriate box. If you rea...
How can I access my completed tax return? Twenty-four hours after you complete your tax return, you will receive an email alerting you that your return is available for download. You can then ...
I received an email stating that there was a message waiting for me on my status page, how do I read and respond to it? You can view and respond to messages from PriorTax by logging in to your account and scrolling down to the bottom of the page. There in the live suppo...
Can I e-file my prior year taxes with PriorTax? No, all past year tax returns must be paper filed. You can prepare your tax return online using Priortax, but you will still have to print the return ...
Why can’t I e-file prior year tax returns using your program? You can always e-file your current year return with PriorTax. The IRS typically closes e-filing for current year taxes during October after tax season...
What past tax years can you file taxes for on PriorTax? You can file prior year taxes as far back as 2005.
How much does it cost to file a late tax return using Priortax? Filing a past year federal or state tax return on PriorTax costs $34.99. Filing a late federal and state return together costs $49.99.
Can I file both state and city taxes with PriorTax? PriorTax allows you to file both resident and nonresident state tax returns in all fifty states. After you’re finished with your federal return, Prior...
Can I file Schedule K-1 [Partner’s Share of Income, Deductions, Credits, etc.] with PriorTax? Unfortunately the PriorTax application does not currently handle Schedule K-1. But there is a way to include this information on your return and still...
Can PriorTax get me a copy of a prior year tax return? If you filed with PriorTax, we will have a copy of your tax return on file. For a limited time, you will be able to download it directly from our site...
What if I did not file with PriorTax? Can I still get a copy of my return? You are still able to retrieve a copy of your tax return. You will need to contact the IRS at 1-800-829-1040 and ask a representative how to proceed w...
Can PriorTax help me amend a tax return filed elsewhere? We can only amend tax returns that were originally prepared by us.
I live and work abroad. Can I prepare my return using your website? In order to file your tax return, you are required to have a U.S. address since our website does not support foreign income and addresses. Our tax app...
The IRS rejected my return. What do I do? Don’t panic if your return has been rejected by the IRS. The most common cause for rejection is simple error. The first thing to do is make sure all o...
When will I receive my refund money? Priortax is not in control of when you receive your tax refund. Once you've submitted your tax return, and it has been accepted by the IRS, the timing...
I have a bank account. Can I arrange for my refund to be directly deposited into my account? Yes, in fact we recommend that you have your refund direct deposited into your account - it’s the fastest way to get your money. As you complete your ...
How do I know I’m getting the largest refund I can? First, our application meticulously combs the complex IRS tax code to for all deductions and credits available to individuals and families. Second, ...